Return Policy

At Eherbz Organic Spices, your satisfaction is our top priority. We strive to ensure that every product you purchase meets the highest standards of quality and freshness. However, if you are not completely satisfied with your order, we are here to help. Please review our return policy below:

1. Eligibility for Returns

  • Returns are accepted within 30 days of the purchase date.

  • Items must be unused, in their original packaging, and in the same condition as when you received them.

  • Perishable items such as teas, spices, honey, and other consumables are not eligible for return if opened.

  • Gift cards and sale items are non-refundable.

2. Return Process To initiate a return, please follow these steps:

  • Contact our customer service team at support@eherbz.com with your order number and reason for the return.

  • Once your return is approved, you will receive instructions on how to send your item(s) back.

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days, and the credit will automatically be applied to your original method of payment.

  • Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, contact us at info@eherbz.com.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Include photos of the damaged item and packaging in your email to help us resolve the issue quickly.

6. Contact Us If you have any questions or concerns about our return policy, please reach out to us:

Eherbz Organic Spices
Email: info@eherbz.com
Phone: 989-272-5383
Address:12245 S Beyer Rd., Suite A-110, Birch Run MI 48415

We appreciate your business and are committed to providing you with the best possible experience. Thank you for choosing Eherbz Organic Spices!